Footwear Manufacturer Replaced Its Handheld Devices with CipherLab RK95 and RK25 for Better User Experience and Quick Customer Service Support
Retail Solution | CipherLab RK25 Rugged Mobile Computer in Footwear
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A world renowned footwear manufacturer, headquartered in India,
uses CipherLab RK95 and RK25
in its warehouses to optimize their operation. The footwear
manufacturer serves more than 1 million customers per day, employs
over 30,000 people, operates more than 5,300 shops, and manages 23
production facilities.
It has a retail presence in over 70 countries across the five continents,
and has five factories and two tanneries in India alone.
Originally, the footwear manufacturer used Zebra handheld devices for WMS
operation and PI audit purposes. However, the manufacturer had some
problems while using these handheld devices, such as having a display
screen that was not big enough, reporting numerous pistol grip and damaged
screen incidents, and receiving many complaints and its hard to depress
pistol and non-removable battery.
With all these issues being reported and receiving typically negative
user experience feedback, the manufacturer decided to look for an
alternate handheld device solution: screen size, ergonomic design, quick
service support and mobile device management solution for efficient
deployment being some of the top requirements.
The two models that they deployed were what CipherLab designed
specifically for warehousing environment. The
RK95, an industrial mobile computer, is a powerful handheld terminal that
steps up the data collection game in warehouse environments. It provides
users multiple keypad options and intensive scanning usage with versatile
reader options.
RK95
not only fulfills traditional users’ legacy warehouse applications but
also offers new applications for both indoor to outdoor use.
RK25
is perfect for those environments requiring a big volume of data
collection and entry, such as retailing, light warehousing and field
mobility. It is equipped with numeric keypads to fulfill diverse user
behaviors, especially for those who are used to non-visual data entry
operation, working in rugged outdoor conditions, and need custom
configured buttons.
Aside from the aforementioned hardware solutions, CipherLab provides the
best options to users to help them efficiently manage the devices that
they buy and invest in. The mobile device management solution that
CipherLab offers makes any device management personnel’s life a lot
easier. For example, its OTA upgrade mechanism provides considerable
convenience, and ReMoCloud ensures easier device manageability across
multiple locations.
📂 Download pdf: Footwear Manufacturer Replaced Its Handheld Devices with CipherLab
RK95 and RK25 for Better User Experience and Quick Customer Service
Support